IQM DESTINATION LOŠINJ STANDARD 2019 Town of Mali Lošinj

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1 IQM DESTINATION LOŠINJ STANDARD 2019 Town of

2 IMPRESSUM : NAKLADNIK: PUBLISHER: Turistička zajednica Grada Malog Lošinja ZA NAKLADNIKA: FOR THE PUBLISHER: Dalibor Cvitković GRAFIČKO OBLIKOVANJE I PRIPREMA ZA TISAK: DESIGN AND PRODUCTION: Ana Luketin Fahrenwald FOTOGRAFIJE: PHOTOGRAPHS: Ivan Brčić Blue World Institute Hrvoje Serdar Sandro Tariba TZGML LOŠINJ NAJBOLJA LJETNA ODMORIŠNA DESTINACIJA LOŠINJ CROATIA S BEST SUMMER VACATION DESTINATION 2019 Dragi gosti, kako bismo Vam osigurali kvalitetan boravak u destinaciji, osmišljen je IQM Destination Lošinj projekt integriranog upravljanja kvalitetom u destinaciji. Zahvaljujući tom projektu povezali smo sve subjekte u destinaciji koji gostima pružaju najbolju uslugu, preporučuju se najkvalitetniji sadržaji i partneri koji jamče kvalitetu. Drugim riječima, osigurali smo Vam najvišu kvalitetu integrirane turističke usluge. Svi sudionici IQM Destination Lošinj projekta, da bi bili u skladu s kvalitativnim razvojem destinacije, ispunili očekivanja partnera i gostiju te se povezali umrežili s IQM Destination Lošinj partnerima turističke ponude u destinaciji, moraju ispuniti standarde određene za svaku pojedinu grupu subjekata. Sustavno i kontinuirano provodi se monitoring, prati razvoj kvalitete, savjetuje kako unaprijediti destinacijsku kvalitetu i promiče integriranost, lokalnu autohtonu priču, domaće kvalitetne proizvode, kulturu destinacije i stavlja u fokus kvalitetu i Vas kao gosta koji destinaciju doživljava u cijelosti. Dear guests, Dobrodošli na Lošinj - otok vitalnosti! in order to ensure you have a great stay at your destination, we have developed the IQM Destination Lošinj - an integrated quality management at a destination project. This project connects all tourism subjects at a destination which provide excellent service to their guests. We recommend only the highest quality content and partners who can guarantee it. In other words, we have developed the highest quality of integrated tourism services especially for you. All IQM Destination Lošinj project participants must meet the standards defined for each individual subject group in order to be in line with the qualitative development of the destination, to fulfil their partners and guests expectations, as well as to connect with the IQM Destination Lošinj tourist offer partners at a destination. We conduct systematic and continuous monitoring and quality development tracking, provide consulting services on destination quality improvement and promote integration, the local story, home-made quality products and the destination s culture. We make quality and you as the guest experiencing the destination as a whole our priority. Welcome to Lošinj - the island of vitality! Town of

3 PRIVATNI SMJEŠTAJ PRIVATE ACCOMMODATION uređenje prilagođeno udobnosti boravka udobni kreveti visoka razina čistoće osiguran Wi-Fi klimatiziran prostor prirodni mirisi lokalno bilje u okolišu domaćin educiran o ponudi destinacije visoka kvaliteta usluge (min. 8/10) decorating fitted to the comfort of your stay comfortable beds high level of cleanness Wi-Fi provided air-conditioned space natural scents local plants in the surroundings host educated about the destination offer high quality service (at least 8/10)

4 ALABURIĆ B&B VILLA ANTIQUA Apartman / Sobe Apartment / Rooms Alaburić Cecilija Stjepana Radića andrealaburic@yahoo.com Kuća za odmor Holiday house Bulat Ivica Osor 23 Osor villaantiqua051@gmail.com GRETA 1 i GRETA 2 GOGA APARTMENTS GOGA Studio apartman / Apartman Studio Apartment / Apartment Apartman / Studio apartman Apartment / Studio Apartment Banić Gemma Dinka Kozulića anabanic16@gmail.com Buneta Gordana Spiridona Gopčevića goga.buneta@gmail.com 6 7

5 ARGO ARGO APARTMENTS CASA MATTEA Studio apartmani Studio Apartments Apartman Apartment Kalac Desanti Daniela Nikole Tesle Dlaka Nikolina Obala nerezinskih pomoraca 4 (Nerezine) villa.katarina@gmail.com VILA KATARINA VILLA KATARINA VILA KATARINA VILLA KATARINA Sobe Rooms Soba / Studio apartman Room / Studio Apartment Dlaka Dario Vresikovo villa.katarina@gmail.com Dlaka Filip Vresikovo insulomania1@gmail.com 8 9

6 APARTMAN ASTRID APARTMENT ASTRID BRANKA APARTMENTS BRANKA Apartman Apartment Apartmani / Studio apartman Apartments / Studio Apartment Dragičević Astrid Zad bone 36 a Veli Lošinj astriddragicevic@gmail.com Kokić Branka Lošinjskih pomoraca brankakokic@yahoo.com APARTMAN ARTY APARTMENT ARTY LULIĆ ERIKA Studio apartman Studio Apartment Apartmani Apartments Kajkara Marina Artatore marinakajkara@yahoo.com Lulić Erika Silvire Tommasini apartmani@lulic-losinj.com

7 APARTMENTS VILA JULIJA MIŠLJENOVIĆ APARTMENTS MIŠLJENOVIĆ Apartman / Studio apartman Apartment / Studio Apartment Apartmani Apartments Margan Boris Poljana I/ apartmani.margan@gmail.com Mišljenović Ruža Josipa Antuna Kraljića tinasm1003@gmail.com LAVANDA APARTMENTS LAVANDA LAURA APARTMENTS LAURA Apartmani Apartments Apartmani Apartments Mavrović Gabriele Susanne Lučica 7 Nerezine gsmavrovic@gmail.com apartmani.foto-nadir.hr GE-KA d.o.o. Jamina info@apartmani-laura.hr

8 APARTMAN NATAŠA APARTMENT NATAŠA APARTMAN KETTY APARTMENT KETTY Apartman Apartment Apartman Apartment Perić Ivanka Bočac Petrinić Ankica Creska PERKIĆ VESNA APARTMENTS PERKIĆ VESNA LJILJANA APARTMENTS LJILJANA Apartman / Studio apartman Apartment / Studio Apartment Apartmani Apartments Perkić Vesna Lošinjskih pomoraca gotic67@yahoo.co.uk Petrović Ljiljana Jamina ljiljaana@yahoo.com 14 15

9 PRICA APARTMENTS PRICA ŠEGOTA APARTMENTS ŠEGOTA Apartmani Apartments Apartmani Apartments Prica Dušanka Josipa Antuna Kraljića Šegota Šime Marinculićeva 13 Nerezine VEMA APARTMENTS VEMA MARIJA TODORIĆ APARTMENTS MARIJA TODORIĆ Apartmani / Studio apartman Apartments / Studio Apartment Apartman Apartment Puškarić Gordana Creska gordanapuskaric@ri.t-com.hr Todorić Marija Poljana II/ albatros7@ .de 16 17

10 JASNA APARTMENTS JASNA APARTMAN VLASTA APARTMENT VLASTA Apartmani Apartments Apartmani Apartments Visić Bruno Bočac Vodanović Vlasta Silvire Tomasini VLAŠIĆ MARLEN JASNA APARTMENTS JASNA Apartmani Apartments Apartmani Apartments Vlašić Marlen Stjepana Radića Žerjav Jasna Veloselska cesta jasakadin@gmail.com 18 19

11 PEPERMINT APARTMENTS PEPERMINT BUGENVILIA APARTMENTS BUGENVILIA Apartman Apartment Apartmani Apartments Jančić Katica Šestavine 30 Veli Lošinj Obitelj Šimičić Gravot 7A VILLA TRASORKA LA DOLCE VITTA Kuća za odmor Holiday house Studio apartmani Studio Apartments Jančić Nevena Obrada Hrgovića 37 Veli Lošinj ASL Agency Obala maršala Tita 35 Veli Lošinj

12 ANNA 1 APARTMENT ANNA 1 CORTO MALTEZE Apartman Apartment Kuća za odmor Holiday house Kuba Grubješić Nada Spiridona Gopčevića anagrubjesic@gmail.com Jadreško Sonja Veloselska cesta sonja.jadresko@gmail.com ANNA 2 APARTMENTS ANNA 2 Apartman Apartment Grubješić Ana Spiridona Gopčevića anagrubjesic@gmail.com

13 TURISTIČKA AGENCIJA TOURIST AGENCY najkvalitetniji partneri u destinaciji ponuda objekata IQM Lošinj standarda educirano osoblje o proizvodima i destinacijskoj ponudi visoka kvaliteta usluge osoblja (min. 8/10) highest quality partner in the destination selection of facilities at IQM Lošinj standards educated staff about products and destination offers high quality service of staff (at least 8/10)

14 TURISTIČKA AGENCIJA LOSINIA TOURIST AGENCY LOSINIA TURISTČKA AGENCIJA MEDITERAN TOURIST AGENCY MEDITERAN Riva lošinjskih kapetana losinia@losinia.hr /Losinia - Lošinjska plovidba /losinia Trg Zagazinjine emediteran@gmail.com /Mediteran Tourist Agency /mediteran_losinj TURISTIČKA AGENCIJA TURIST SKIPPIN PEBBLE TOURIST AGENCY TURIST Obala maršala Tita 17 Veli Lošinj info@island-losinj.com /Go2Losinj / GoLosinj /golosinj igor@skippinpebble.com /skippinpebble /skippinpebble 26 27

15 HOTEL HOTEL prirodna mirisna animacija hotelski restoran s min. 25% lokalnih hrvatskih proizvoda te 10% otočnih proizvoda min. 3 vegetarijanska jela, 2 jela bez glutena hotelski bar s ponudom prirodnih sokova, prirodnih čajeva, min. 1 jelo bez glutena i 1 vegetarijansko jelo suvenirnica s ponudom min. 25% lokalnih otočnih proizvoda hotelska animacija s min. 25% destinacijske animacije hotelski wellness s min. 5 usluga koje uključuju otočna eterična ulja, otočne proizvode prirodne kozmetike u ponudi mini-bara u sobi min. 2 lokalna proizvoda u hotelskoj sobi prirodna kozmetika inspirirana Lošinjem besplatan Wi-Fi u zoni hotela educirano osoblje visoka kvaliteta usluge (min. 8/10) natural scent animation hotel restaurant with at least 25% of local Croatian products and 10% of island products at least 3 vegetarian meals, 2 gluten-free meals hotel bar with natural juices, natural teas, at least 1 gluten-free meal and 1 vegetarian meal souvenir shop offering at least 25% of local island products hotel animation with at least 25% of destination animation hotel wellness with at least 5 services including island essential oils, island natural cosmetic products mini bar in the room with at least 2 local products natural cosmetics inspired by Lošinj in the room free Wi-Fi in the hotel area educated staff high quality service (at least 8/10)

16 HOTEL MANORA LJEČILIŠTE VELI LOŠINJ HEALTH RESORT VELI LOŠINJ H O T E L R E S T A U R A N T M A N O R A N E R E Z I N E M A L I L O Š I N J C R O A T I A Mandalenska 26b Nerezine manora@manora-losinj.hr /hotel manora Podjavori 27 Veli Lošinj info@ljeciliste-veli-losinj.hr www. ljeciliste-veli-losinj.hr /Lječilište Veli Lošinj SMALL & FRIENDLY HOTEL SANSEGUS Lošinj Hotels & Villas HOTEL AURORA Susak 292 Susak sansegus.maneti@gmail.com /Sansegus /Hotel Sansegus Sunčana uvala 4 Lošinj aurora@losinj-hotels.com /hotel.aurora.losinj /losinjhotels 30 31

17 Lošinj Hotels & Villas VITALITY HOTEL PUNTA Šestavine 17 Veli Lošinj /vitality.hotel.punta /losinjhotels Lošinj Hotels & Villas FAMILY HOTEL VESPERA Sunčana uvala vespera@losinj-hotels.com /family.hotel.vespera /losinjhotels Muzej Apoksiomena / Museum of Apoxyomenos 32 33

18 RESTORAN RESTAURANT bogat izbor lokalnih specijaliteta izbor vegetarijanskih jela, jela bez glutena i bez laktoze 25% hrvatskih vina više od 25% udjela namirnica i napitaka lokalnog podrijetla educirano osoblje visoka kvaliteta usluge (min. 8/10) besplatna Wi-Fi mreža rich selection of local specialties a choice of vegetarian dishes and dishes without gluten and lactose 25% Croatian wines more than 25% of the food and drinks are of local origin educated staff high quality service (at least 8/10) free Wi-Fi

19 Lošinj Hotels & Villas RESTORAN PUNTA RESTAURANT PUNTA Lošinj Hotels & Villas RESTORAN VELI ŽAL RESTAURANT VELI ŽAL Šestavine 13a Veli Lošinj /Vitality Hotel Punta /losinjhotels Sunčana uvala veli.zal@jadranka.hr /Veli Žal Restaurant & Caffe Bar /losinjhotels Lošinj Hotels & Villas RESTORAN DIANA RESTAURANT DIANA Lošinj Hotels & Villas KONOBA CIGALE TAVERN CIGALE Šetalište Dr. Alfreda Edlera von Manusso Montesole restoran.diana@jadranka.hr /Restaurant & Villa Diana /losinjhotels Šetalište Dr. Alfreda Edlera von Manusso Montesole konoba.cigale@jadranka.hr /Konoba Cigale /losinjhotels 36 37

20 KONOBA SILVANA TAVERN SILVANA RESTORAN BOCCA VERA RESTAURANT BOCCA VERA Lošinjskih pomoraca konoba.silvana@inet.hr /KonobaSilvana Riva lošinjskih kapetana boccavera.mlosinj@gmail.com /Bocca vera RESTORAN POLJANA RESTAURANT POLJANA GOSTIONICA BARACUDA INN BARACUDA Rujnica 9a restoran@poljana.hr /Camping Village Poljana /baiaholiday Priko baracuda.losinj@gmail.com /Restoran Baracuda 38 39

21 RESTORAN ARTATORE TAVERN ARTATORE RESTORAN ZA KANTUNI RESTAURANT ZA KANTUNI Artatore /Restoran Artatore /Restoran Artatore Vladimira Gortana /Losinia Restaurants /losinia RESTORAN MARINA RESTAURANT MARINA RESTORAN MANORA RESTAURANT MANORA H O T E L R E S T A U R A N T M A N O R A N E R E Z I N E M A L I L O Š I N J C R O A T I A Privlaka 19/a restorani@losinia.hr /Losinia Restaurants /losinia Mandalenska 26b Nerezine manora@manora-losinj.hr /hotel manora 40 41

22 GASTRO PUB DEVERON Tematski vidikovac Providenca / Theme viewpoint Providenca Vladimira Gortana deveronpub@gmail.com /Deveron Pub /deveronpub RESTORAN MOL RESTAURANT MOL Rovenska mol@restaurant-mol.com sandro.rovenska1@gmail.com /restaurant.mol 42 43

23 KAMP CAMP 25% ukupnog programa s destinacijskom pričom lokalno bilje u dekoraciji kampa osoblje educirano o ponudi kampa i destinacije IQM standard u svim sadržajima kampa (trgovinama, restoranima, wellness uslugama i sl.) visoke ocjene kvalitete usluge u svim segmentima kampa (min. 8/10) 25% of the total program with a destination story local plants used for the camp decoration educated staff on camping and destination offers IQM standard of all camp contents (shops, restaurants, wellness services etc.) high quality service marks in all segments of the camp (at least 8/10)

24 Jadranka kampovi KAMP ČIKAT CAMP ČIKAT Jadranka kampovi KAMP BALDARIN CAMP BALDARIN Naturistički kamp Naturist Camping Čikat 6a /Camping Cres Lošinj Bokinić 66 Nerezine, Cres /Camping Cres Lošinj Jadranka kampovi KAMP BIJAR CAMP BIJAR KAMP POLJANA CAMP POLJANA Osor bb Osor, Cres /Camping Cres Lošinj Rujnica 9/a /Camping Village Poljana /baiaholiday 46 47

25 KAMP LOPARI Miomirisni otočki vrt / Garden of fine scents CAMP LOPARI Lopari 1 Nerezine lopari@losinia.hr /Losinia Camping /losinia KAMP RAPOĆA CAMP RAPOĆA Rapoća 21 Nerezine rapoca@losinia.hr /Losinia Camping /losinia 48 49

26 WELLNESS KOZMETIČKI SALON WELLNESS BEAUTY SALON min. 5 usluga s lokalnim proizvodima edukacija klijenta o ljekovitim svojstvima min. 5 lokalnih proizvoda destinacije osvježavajući napitak prirodnog podrijetla prirodna animacija prostora inspirirana biljkama otoka educirano osoblje s ukupnim ocjenama gostiju (min. 8/10) at least 5 services with local products customer education on healing properties at least 5 local products of the destination a refreshing drink with natural origins natural animation of the room inspired by the island s plants educated staff with a total guest rating of at least 8/10

27 Hotel Aurora AURA BOTANICAL SPA GARDEN STUDIO ZA MASAŽU I UNAPREĐENJE ZDRAVLJA VITA STUDIO FOR MASSAGE AND HEALTH IMPROVEMENT VITA Sunčana uvala aurora.spa@jadranka.hr /Hotel Aurora /losinjhotels Dinka Kozulića anabanic16@gmail.com /Studio Vita Vitality Hotel Punta VITALITY CENTER & SPA HAIR & BEAUTY STUDIO BLOND Šestavine 17 Veli Lošinj vitality-zone@jadranka.hr /Vitality Hotel Punta /losinjhotels Trg Republike Hrvatske /Hair & beauty studio Blond 52 53

28 PRODAVAONICA SHOP 25% hrvatskih proizvoda kutak za namirnice koje unapređuju zdravlje educirano osoblje visoke ocjene kvalitete usluge (min. 8/10) 25% Croatian products food corner with products which improve the health educated staff high quality service marks (at least 8/10)

29 Jadranka trgovina d.o.o. MAXI MARKET Jadranka trgovina d.o.o. GOURMET BOUTIQUE Dražica maxi.market@jadranka.hr /jadrankatrgovina Vladimira Gortana gourmet.boutique@jadranka.hr /jadrankatrgovina Jadranka trgovina d.o.o. MARKET CENTAR MARKET CENTER T.M.O. SKAZLIĆ Braće Vidulića market.centar@jadranka.hr /jadrankatrgovina Priko gastro.losinj@gmail.com /Gastro Croatia Lošinj /Gastro Croatia Losinj 56 57

30 SUVENIRNICA SOUVENIR SHOP 25% lokalnih proizvoda educirano osoblje visoka ukupna ocjena kvalitete usluge (min. 8/10) 25% Croatian products educated staff high quality service marks (at least 8/10)

31 ČAROBNJAK Vladimira Gortana /Umjetnička keramika Čarobnjak Dolphin watching tour Veli Lošinj 60 61

32 Luka / port 62 63

33 Turistička zajednica Grada Malog Lošinja Tourist Board of Priko 42 HR visitlosinj.hr